02Help center
Set up once.Keep it running.
A practical guide to getting Dhorenz in place, in the order most teams do it. Every step is written out on this page, and support is one email away.
Your account
- 1.1
Ask for access
Write to us with your company name and the number of vehicles. We set up your account and send the sign-in details to the person who will manage the fleet.
- 1.2
Sign in and set your company details
Add your company name, the depots or groups you use, and whether you count in miles, engine hours or both.
- 1.3
Choose who manages the account
The first fleet manager can invite other managers. Keep at least two people with that role so the account never depends on one login.
Vehicles & readings
- 2.1
Add vehicles one by one or from a list
Each vehicle needs an ID, a type and its current odometer or engine hours. If you keep a spreadsheet of your fleet, send it to support and we will help you bring it in.
- 2.2
Assign drivers
Link each driver to the vehicles they use. Drivers only see their assigned vehicles.
- 2.3
Log readings regularly
Readings drive the schedule. Most teams ask drivers to log the odometer with the pre-trip inspection; equipment hours can be logged weekly by a supervisor.
- 2.4
Fix a wrong reading
A manager can correct a reading from the vehicle’s history. The original entry is kept and marked as corrected.
Intervals & reminders
- 3.1
Create a schedule template per vehicle type
List the services and their intervals: miles or hours, plus a time limit if you want one. Whichever comes first sets the due date.
- 3.2
Override for a single vehicle
A vehicle that works harder than the rest can have shorter intervals without changing the template.
- 3.3
Set the reminder window
Choose how early a service shows as due soon, for example 500 miles or two weeks before the threshold.
- 3.4
Record the last service
When you add a vehicle, enter when each service was last done so the first due dates are right.
Inspections & defects
- 4.1
Write the checklist
Edit the pre-trip checklist for each vehicle type. Keep it short enough to finish in a few minutes.
- 4.2
Show drivers how to flag an item
A failed item asks for a short note before the inspection can be sent. The defect appears on the manager’s list straight away.
- 4.3
Decide what happens to a defect
Add it to a work order, leave it open with a note, or close it if it was checked and found fine.
Work orders
- 5.1
Open a work order
Start from a due service or an open defect, then add other lines for the same visit.
- 5.2
Assign it to the shop
Assign the order to your shop role or to a named person. They see it in their list with the vehicle’s history.
- 5.3
Close it with the mileage
Record the work done, any parts fitted and the reading at close. Dhorenz restarts the interval from that reading.
Subscription & data
- 6.1
Change the number of vehicles or users
Write to us before your fleet grows or shrinks; we adjust the subscription as agreed in your order.
- 6.2
Export your records
Ask support for an export of your vehicles, readings and service history at any time.
- 6.3
Cancel
Cancellation takes effect at the end of the current subscription term. The cancellation policy explains what happens to your data afterwards.
Frequently asked
Questions we get
Q01How are plans set, and why is there no public rate card?
Every fleet is different, so we size each subscription to the number of vehicles and people using Dhorenz. Tell us about your fleet through the contact page and we reply with a written proposal; the terms are then set out in your order.
Q02Is there a free trial?
We do not advertise a standard trial. If you want to see Dhorenz with your own vehicles before you commit, ask us for a walkthrough.
Q03Can I cancel?
Yes. You can cancel at any time and the cancellation takes effect at the end of the current subscription term. See the cancellation policy for details.
Q04Does Dhorenz track where my vehicles are?
No. Dhorenz does not collect GPS or location data and needs no device in the vehicle. It works from the readings, inspections and work orders your team enters.
Q05Do drivers need to install anything?
Drivers use Dhorenz from the browser on their phone; they sign in with their own account.
Q06Can I bring in my existing records?
Yes. Send us your vehicle list and the last service dates you have, in a spreadsheet, and we help you import them.
Q07Where is our data kept and who can see it?
Your records are hosted with a professional hosting provider and travel over encrypted connections (HTTPS). Inside your account, each person sees what their role allows. Our privacy policy and data processing addendum set out the details.
Q08Can Dhorenz handle engine hours as well as miles?
Yes. Each vehicle runs on miles or on engine hours, and intervals are set in the same unit, with an optional time limit.
Q09How do I reach support?
Email contact@dhorenz.com or call +1 385 494 4089. Include the vehicle ID and what you were trying to do.
Still stuck?
Write to support with the vehicle ID and the screen you were on. We reply by email.