Terms of Service

1. The service

Dhorenz is an online software service for recording and scheduling vehicle maintenance: a vehicle register, odometer and engine-hour readings, service intervals and reminders, inspections, defects, work orders, service history, vehicle document expiry dates, and user roles. The modules included in your subscription are listed in your order.

Dhorenz is a record-keeping and scheduling tool. It does not inspect, repair or certify vehicles, and it does not replace the manufacturer’s schedule, your mechanic’s judgement or any legal inspection obligation that applies to your vehicles.

2. Orders and accounts

The service is provided to businesses. Each subscription is set out in an order (a written proposal accepted by you, or an equivalent document) that states the scope, the number of vehicles and users, the subscription term and the subscription fees. If an order conflicts with these terms, the order prevails for that subscription.

You are responsible for the people you invite, for keeping sign-in details confidential, and for all activity under your account. Tell us promptly at contact@dhorenz.com if you suspect unauthorized access.

3. Subscription fees

You agree to pay the subscription fees as set out in your order, for the term stated there. Unless your order says otherwise, fees are due in advance for each term and are exclusive of applicable taxes. We may suspend access, after written notice, if fees due under your order remain outstanding.

We may change the fees for a renewal term by giving you written notice at least 30 days before the renewal date.

4. Term and renewal

Each subscription starts on the date in your order and runs for the term stated there. Unless your order says otherwise, it renews for the same term unless either party gives notice before the end of the current term. Cancellation is described in the Cancellation Policy.

5. Your data

You keep all rights to the data you and your users enter into the service (“Customer Data”), such as vehicles, readings, inspections and work orders. You grant us the rights needed to host, process and display Customer Data in order to provide and support the service. Where Customer Data includes personal data, our Data Processing Addendum applies.

You are responsible for the accuracy of the data entered, including readings and intervals, and for having the right to enter personal data about your staff.

6. Acceptable use

You agree to use the service in line with the Acceptable Use Policy. We may suspend an account that breaches it, as described in that policy.

7. Availability and support

We work to keep the service available and to carry out maintenance at times that limit disruption, but we do not guarantee uninterrupted availability. Support is provided by email and phone at the contact details on this website.

We may improve or change the service. We will not materially reduce the core functions of a module included in your order during a subscription term.

8. Intellectual property

The service, its software, design and documentation belong to DHORENZ LLC or its licensors. Your subscription gives you a non-exclusive, non-transferable right to use the service for your internal business operations during the term. You may not copy, resell, reverse engineer or build a competing product from the service.

9. Confidentiality

Each party will keep the other’s non-public information confidential and use it only for the purposes of the subscription, except where disclosure is required by law.

10. Warranties and disclaimers

We will provide the service with reasonable skill and care. Except as stated in these terms, the service is provided “as is”, and we disclaim all other warranties to the extent permitted by law, including fitness for a particular purpose. Reminders depend on the readings and intervals entered; we are not responsible for a service missed because data was missing or wrong.

11. Limitation of liability

To the extent permitted by law, neither party is liable for indirect, incidental, special or consequential damages, or for lost profits or revenue. Each party’s total liability arising out of these terms is limited to the subscription fees paid or payable by you for the twelve months before the event giving rise to the claim. These limits do not apply to your obligation to pay subscription fees or to liability that cannot be limited by law.

12. Termination

Either party may terminate a subscription by written notice if the other materially breaches these terms and does not cure the breach within 30 days of notice. On termination, your right to use the service ends and Customer Data is handled as described in the Data Processing Addendum and the Cancellation Policy.

13. Governing law

These terms are governed by the laws of the State of Utah, without regard to its conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the state and federal courts located in Utah County, Utah.

14. Changes and notices

We may update these terms. We will tell account administrators about material changes by email at least 30 days before they take effect; changes apply from your next renewal unless you agree otherwise. Notices to us go to contact@dhorenz.com or by post to DHORENZ LLC, 450 E Automall Drive, American Fork, UT 84003, USA.